REINA wants to answer all your questions! Below is a list of frequently asked questions (FAQs) with detailed answers. If you do not find the answer to your question, please contact us.

  1. Can I buy products online and pick them up at the store?
    Yes, REINA supports the Click & Collect service. You can place an order on the website or REINA app (only applicable for Vietnam) and note that you would like to pick up at the store. When your order is confirmed and ready for pickup, REINA will send you an email notification.
  2. What are the shipping fees?
    Shipping fees will depend on the value of the order, the delivery address, and the shipping method you choose. REINA will provide detailed advice according to each specific order.
  3. How can I make a payment?
    REINA currently supports all PayPal payment methods, including:
    – Payment by international credit/debit cards: Visa, Mastercard, American Express, JCB, Discover, etc.
    – Payment via PayPal account.

    – Payment via Apple Pay.

    – Payment via Samsung Pay.
    – Payment via Google Pay.

  1. Can I exchange or return a product?
    Yes, REINA offers an exchange policy if the product has a manufacturing defect. Please refer to the Return/Exchange Policy for detailed information.

  2. How can I contact REINA?
    REINA is always ready to assist you through various channels:

    – Phone: (+84) 946.593.335
    – Email: [email protected]
    – Website: https://reina.vn
    – Social Media: Facebook, Instagram, TikTok, X.

REINA thanks you for your trust and choice!