REINA is committed to providing you with high-quality, premium fashion designs. However, we understand that there may be instances where you are not completely satisfied with your purchase. Therefore, REINA offers an exchange policy to ensure your rights and satisfaction.

  1. Conditions for Exchange:
    REINA does not accept returns.
    To be eligible for an exchange, the product must meet the following conditions:
  • The product must be unused, with all original tags, packaging, and box intact.
  • The product must not be torn, damaged, have any strange odor, or be stained.
  • You must notify REINA of your exchange request within 03 days of receiving the product (based on the confirmed delivery date by the shipping partner).
  • REINA only accepts exchanges for products with manufacturing defects from REINA.
  1. Product Exchange Process:
  • Step 1: Please contact REINA via Whatsapp (+84) 946.593.335 or email [email protected] to request an exchange/return.
  • Step 2: Provide detailed information about the order, the product to be exchanged, and the reason for the exchange.
  • Step 3: REINA will review the information and respond to you within 72 hours.
  • Step 4: If the exchange request is approved by REINA, please send the product to be exchanged to the following address: [Return/Exchange Address].
    The shipping cost for returning the product to REINA (from your address to REINA’s warehouse) will be borne by the customer.
  • Step 5: Once the product is received, REINA will inspect it and proceed with the exchange within 07 business days. The shipping cost for sending the exchanged product to you (from Vietnam to your delivery address) will be covered by REINA.
    If REINA no longer has the replacement product (the same model that you ordered), we will refund you within 07 business days.
  1. Notes:
  • REINA only applies the exchange policy to products purchased directly from REINA’s website or store.
  • REINA does not exchange products that have been used, damaged by the customer, or discounted.
  • REINA reserves the right to refuse an exchange if the product does not meet the specified conditions.
    REINA is committed to providing you with the best shopping experience. If you have any questions or concerns about the exchange policy, please contact us via Whatsapp (+84) 946.593.335 or email [email protected].
    Thank you for trusting and choosing REINA!